French gambling disputes surge 20% as fraud controls tighten in 2025
Disputes between French gambling operators and players have risen sharply in 2025. The Médiateur des jeux, the national gambling mediator, received 1,856 complaints—a 20% jump from the previous year. Most issues involved blocked accounts, undetermined withdrawals, and stricter fraud controls by betting companies. The surge in complaints comes as operators tighten their account management policies. Many now close multiple accounts and withhold funds when fraud is suspected. Improved detection methods have uncovered more cases, but players argue that some actions are unfair or lack transparency.
The Médiateur des jeux reviews each case but warns that players may not see all evidence due to confidentiality rules. This has created tension, as customers demand clearer communication while operators push for stronger fraud prevention.
Oliver De Bono, CEO of Quantum Gaming, has proposed an intermediary framework to resolve disputes before they escalate legally. Meanwhile, the Autorité Nationale des Jeux (ANJ) is drafting new fraud guidelines, with an updated 'best practices' guide expected by summer 2023.
Sports betting companies remain the most affected, with blocked accounts and delayed payouts topping the list of grievances. Operators insist stricter terms are necessary, but critics say the balance between security and fairness remains unresolved. The rise in disputes highlights the challenge of combating fraud without alienating customers. Operators continue to refine their policies, while regulators work on clearer rules. For now, players and betting firms alike await the ANJ’s updated guidelines to address the growing friction.
