Zooplus teams with Infosys to revolutionize pet retail with AI-driven tech
Zooplus has partnered with Infosys to upgrade its digital operations. The European pet supplies retailer will implement a new order management system as part of the deal. Both companies aim to boost efficiency and customer experience through advanced technology. The collaboration will see Infosys enhance zooplus’ expertise in key areas. These include product management, technology, quality, design, and engineering. A new order management system will form the backbone of the upgrade.
Infosys will also deploy its AI-powered platform, Infosys Topaz, to drive innovation. The goal is to transform zooplus’ e-commerce capabilities, streamline operations, and improve supply chain performance. Marketing and customer engagement tools will receive similar enhancements.
Geoffroy Lefebvre, CEO of zooplus SE, highlighted the benefits of the partnership. He stated that working with Infosys would unlock greater operational efficiencies, sharpen customer experience, and keep the company competitive in e-commerce. Karmesh Vaswani, Infosys’ Executive Vice President and Global Head of Consumer, Retail & Logistics, echoed this commitment. He pledged to deliver large-scale digital transformation for zooplus using Infosys Topaz. The partnership will integrate AI-driven solutions into zooplus’ systems. Improved marketing, e-commerce, and logistics are expected as a result. The changes aim to strengthen the retailer’s position in a fast-moving online market.
