Always Get Through Immediately - Utilizing artificial intelligence, scheduling doctors' visits has become more convenient for individuals.
On a Wednesday announcement, the French healthcare platform revealed its plan to acquire "Aaron.AI", a Berlin-based startup that has innovatively created an AI telephone assistant to take calls instead of human medical assistants. This futuristic invention can arrange, postpone, or cancel appointments over the phone after starting a straightforward conversation with the caller.
Currently, "Doctolib" solely provides an online system for booking appointments for practices and has more than 390,000 doctors and therapists using it. However, since the majority of medical appointments in Germany are scheduled via phone calls, according to the company's representative.
Alarmingly, medical assistants facilitate around 1,000 phone calls per doctor each month. In an average German surgery, professionals spend around 45 hours per month dealing with these calls, and this figure may even spike by 20% during flu season.
Besides causing stress for healthcare workers, this lengthy telephone handling disrupts patient access. Unfortunately, nearly three-quarters of surgery phone lines in Germany are unreachable for four out of five patients, on average.
The integration of the AI telephone assistant into Doctolib is expected by the beginning of 2025. Until then, Aaron.ai continues operating as an individual solution.
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Source: symclub.org
