Horrific news update: - Sonos app continues to bring issues for several months now.
There's a recent app update from May that's sparking massive frustration among users. Both Android and Apple users have been impacted.
▷ In Google's Playstore, the app's rating has dropped from an average of 3.6 out of 5 stars, which is just 0.1 points above the worst possible rating. A total of 175,000 users have left reviews.
▷ Meanwhile, on Apple's App Store, the app still has 4.3 stars (based on 150,000 reviews), but the recent days have seen a string of negative feedback.
Evasive response from Sonos
The issues with the updated app include features that no longer function properly or have become unavailable, such as creating playlists and the sleep timer - essential features that many users miss.
It's still unclear why Sonos, which sometimes charges hundreds of euros for its speakers, has released such an unfinished app.
Even the Sonos CEO speaks out
Due to the rising public backlash, the CEO of the Californian company (based in Santa Barbara), Patrick Spence, has now responded. He told The Verge that the app had been "tested by everyone at Sonos for months." The app, which has faced criticism, "delivers a better overall user experience."
However, there's also self-criticism from the company: "We should have informed users in advance that some features wouldn't be available at the launch of the new app. And we should also have stated when these features would be back in the app." Currently, the latest development information is being shared on Reddit. reddit
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Source: symclub.org