Maine casino accidentally offers free slot machines, then withdraws promotion
A Maine casino angered some guests after accidentally telling them they had won $250 worth of free slot machine games in a weekly drawing.
The Oxford Casino in southern Maine conducts a weekly drawing in which five patrons are randomly selected from the hotel's loyalty database. A handful of winners will receive $250 in free slot credits.
On January 10, the casino operated by Churchill Downs notified the five winners. But an error caused by human error resulted in many other guests being told they had also won.
On January 10, 5 guests were randomly selected and correctly received an email informing them of their win. "Oxford Casino General Manager Matt Gallagher said. "Unfortunately, the same email was mistakenly sent to a number of non-winner customers. This is the result of human error. "
Oxford Casino has nearly 1,000 slot machines and 28 table games. In 2010, voters approved commercial casinos through a statewide gambling referendum.
The casino opened in June 2012 as the Black Bear Four Seasons Resort & Casino. Kentucky-based Churchill Downs purchased the property in July 2013 for $160 million and later renamed it Oxford to serve as the site of the casino.
Customer complaints
Gallagher revealed that after discovering the human error, casino employees notified the Maine Division of Gambling Control to obtain state approval to cancel the $250 slot machine credit issued in error. The casino's CEO said state gambling regulators quickly approved the request after reviewing the details of the incident.
The Maine Department of Gambling Control, which also regulates another commercial casino in Maine, the Hollywood Bangor Casino, has received more than a dozen complaints from Oxford players who were told they were winning on free slot machines. , but were later told they had won. but it is not the truth. State gaming regulators said they would review the complaints and forward them to Oxford casino officials.
"If serious enough to warrant further action, the complaint may be dismissed or referred to the board for final determination," the state said.
Promotion Regulations
Maine's commercial gambling laws allow two casinos to reward their customers with free slot machine play. However, such marketing incentives are subject to regulatory conditions.
For slot machine promotional credits, free games must be "issued in the form of tickets, vouchers or free spins credits on a player card, which may only be used to play slot machines." The state Gaming Control Board also requires each licensed slot machine operator to Provide a report detailing the daily slot promotion quotas provided to customers totaling $250 or more.
"Each licensed slot machine operator and casino operator shall submit a monthly report to the Board of Directors describing promotional points redeemed by customers totaling $250 or more in payouts per day or 24-hour period, including the payout amount and user name." User and the name and number of the employee who issued the points,” Chapter 29 of the Maine Gambling Control Board Rules titled “Promotional Points and Other Player Incentives.”
Read also:
- U.S. cities with the most Swifties per capita
- Blackjack Casino Advantage: How to Beat the Odds
- Football 101: What is relegation in football?
- Las Vegas is getting a new art museum
Source: www.casino.org
