Vonovia's response to the claims of distortion in Leipzig's real estate market

Vonovia Strives for Transparency and Accuracy in Heating Cost Statements

Vonovia, one of Europe's leading residential property companies, is committed to providing its tenants with transparent and accurate heating and operating cost statements.

Each year, approximately one million such statements are generated by Vonovia, a testament to the scale of their operations. Disputes over these statements are in a very low single-digit percentage range, indicating a high level of satisfaction among their tenants.

Refunds, while rare, do occur in less than one percent of cases. Even with several thousand refunds, Vonovia considers it a small issue, reflecting their dedication to ensuring the statements are as accurate as possible.

The company's colleagues work diligently and with specialized expertise to ensure the transparency of these statements. Tenants can view all receipts for the statements in the Vonovia app, further enhancing this transparency.

Making the statements even better is a daily challenge for Vonovia. They are continually working to make the statements more accurate and reduce mistakes. This commitment to improvement is evident in their efforts to streamline the process and provide tenants with the most accurate and up-to-date information possible.

However, it's important to note that this level of transparency may not be available with all landlords. For specific questions regarding the correct payment of heating cost charges, inquiries should be directed to the Vonovia Customer Service GmbH or the Vonovia SE. Unfortunately, the specific person responsible at Vonovia for these questions is not named in the search results. Nonetheless, contact options are provided via phone or contact form.

In conclusion, Vonovia's dedication to transparency and accuracy in their heating and operating cost statements is evident in their daily efforts to improve the process and provide their tenants with the most accurate information possible.