Shifting Businesses' Automation Strategies: Should Traditional RPA Yield to Cognitive Automation?

In the realm of artificial intelligence (AI), a new guide titled "AI for Customer Service: The Ultimate Guide to Smarter Support" is making waves. This comprehensive resource is separate from the previous guide on Agentic AI, and it's a must-read for CEOs seeking to improve their customer support through AI.

The guide delves into the advantages of Agentic AI for businesses, a form of AI that goes beyond traditional automation. It enables AI systems to act with greater autonomy, adaptability, and reasoning, setting it apart from other AI solutions.

By adopting Agentic AI, leaders can harness this technology for a competitive edge. This guide offers a strategy for doing just that, helping CEOs rethink their business models, decision-making, and customer engagement.

Leading vendor companies in the Agentic AI sphere include Accenture, DeepL, and Microsoft. Accenture, through its acquisition of NeuraFlash, specializes in agentic AI solutions for sales, service, and field service. DeepL offers the autonomous DeepL Agent for automating business workflows, while Microsoft extensively uses AI agents integrated with Microsoft Teams and Microsoft 365 Copilot to boost enterprise collaboration and productivity.

Notable business leaders leveraging agentic AI for competitive advantage include Stephanie Sadowski, the Accenture Salesforce Business Group lead, Jarek Kutylowski, CEO of DeepL, and various Microsoft product managers and digital leaders. These visionaries implement AI-powered collaboration tools to drive innovation and operational efficiency.

The guide also addresses the responsible and strategic adoption of Agentic AI, ensuring that businesses can harness its power without compromising their values or ethics. It's a crucial aspect for CEOs to consider when implementing this advanced technology.

As for Robotic Process Automation (RPA), the guide does not provide information on the competitive edge of shifting from RPA to Cognitive Automation or Agentic AI. However, it does highlight that migrating from Informatica to Talend without downtime is a potential process for businesses seeking to streamline their operations.

In conclusion, the "AI for Customer Service: The Ultimate Guide to Smarter Support" is a valuable resource for CEOs looking to embrace Agentic AI for improved customer service and a competitive edge. By understanding the advantages of Agentic AI and implementing its strategies, businesses can transform their operations and customer interactions for the better.

Shifting Businesses' Automation Strategies: Should Traditional RPA Yield to Cognitive Automation?