QCI's AI-Powered Chatalytics™ Wins Fifth Industry Transformation Award
Quick Custom Intelligence (QCI) has won the Gaming & Hospitality Industry Transformation Award for its AI-driven product, Chatalytics™. The honour was presented at the G&L Roundtable Awards Ceremony on October 6, 2025. This marks the fifth time the company has received the prestigious recognition.
QCI's Chatalytics™ is a generative AI-powered engine designed for casino and resort operators. It offers an intuitive conversational interface, helping businesses streamline operations and enhance guest experiences. The tool is part of QCI's broader enterprise platform, which is currently deployed in over 300 casino resorts across North America and more than 1,000 sites globally.
The company's technology manages over $42 billion in annual gross gaming revenue, reinforcing its position as a leader in AI-driven analytics. Jeannie Caruso, CEO of Gaming & Leisure, highlighted QCI's role in reshaping gaming and hospitality technology during the ceremony. Dr. Ralph Thomas, CEO of QCI, expressed gratitude for the award and enthusiasm for the industry's response to Chatalytics™. Andrew Cardno, the company's CTO, described the win as both humbling and inspiring. Gaming & Leisure, the organising body, focuses on advancing the industry by connecting operators and partners with key insights.
The award recognises QCI's ongoing impact on gaming and hospitality through its AI solutions. Chatalytics™ continues to expand its reach, supporting operators with data-driven decision-making. The company remains a key player in the sector, with its technology now embedded in major casino and resort networks.
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