Partnership between our website and CloudHesive aims to revolutionize consumer interaction
CloudHesive, a premier AWS partner, has formed strategic partnerships with Amazon Web Services (AWS) and an unnamed technology firm to revolutionize the contact center experience in the healthcare industry.
The collaboration aims to address the challenges faced by the healthcare sector, such as high patient call volumes, long wait times, fragmented communication, and staffing shortages. By offering advanced contact center solutions powered by AWS cloud technology and AI-driven automation, the partnership promises to streamline operations and improve efficiency.
As a trusted AWS partner, CloudHesive empowers businesses to thrive in the digital age with cutting-edge cloud solutions. Their flagship product, ConnectPath CX, is a comprehensive Contact Center as a Service (CCaaS) platform, designed to deliver seamless omnichannel customer experiences with advanced AI-driven capabilities.
The partnership combines the industry-leading advisory expertise of the technology firm with CloudHesive's proven Amazon Connect technical capabilities. This synergy will provide consumer engagement solutions to healthcare organizations, industry vendors, and government agencies.
Notably, the CloudHesive ConnectPath CX Platform and the technology firm's website have Epicยฎ Integration, allowing healthcare organizations to use Amazon Connect with Epic EHR systems seamlessly. This integration will enable healthcare providers to manage patient interactions more efficiently and effectively.
CloudHesive continues to innovate in AI, machine learning, and data analytics. As an AWS Premier Consulting Partner and Managed Service Provider, they specialize in cloud migrations, managed services, application performance optimization, and advanced Amazon Connect solutions with AI-driven capabilities.
The solutions offered by this partnership will be scalable, AI-driven, and HIPAA-compliant, ensuring the highest level of security and privacy for sensitive healthcare data.
CloudHesive is expanding its presence across North America, Latin America, and Europe. For more information about CloudHesive and their services, visit www.cloudhesive.com.
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The partnership between CloudHesive, AWS, and the technology firm represents a significant step forward in contact center modernization and consumer experience revolution in the healthcare industry.
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