Over 51,000 disability claims were reviewed without the applicants being present

In a significant move towards improving the lives of people with special needs, the Head of State has ordered the creation of favourable conditions at the VI meeting of the National Council of Public Trust. This decision aims to eliminate office visits, paperwork, and direct contact between service providers and recipients.

To bring this order to life, a pilot project on remote medical-social expertise is being carried out across all 20 regions of Kazakhstan. This initiative is a collaborative effort between the ministries of health, digital development, innovation, and the aerospace industry.

As of the latest report, over 51,800 applications from all regions of Kazakhstan have been reviewed within this project. The transition to remote examination not only minimises corruption risks but also eliminates direct contact between the service recipient and the service provider, thereby streamlining the process.

The process of establishing a disability group now requires just a single visit to the local polyclinic for the necessary examination. Following the examination, the rest of the process is automated due to the integration of information systems. This means that services for establishing disability and determining social protection measures can now be received from the comfort of one's home.

By 2024, more than 96,900 applications were reviewed remotely, accounting for 37.4% of the total number of individuals with disabilities who underwent examination. The remote examination currently covers 30 nosological forms.

The project was initiated as a response to the Head of State's order to improve conditions for people with special needs and was launched in 2025. It aims to implement remote medical-social expertise in all regions of Kazakhstan, eliminating administrative and bureaucratic barriers.

The project also ensures transparency of MSE expert decisions, promoting a more accountable and efficient system. However, the authority involved in the implementation of the pilot project for conducting remote medical-social expert assessments in all 20 regions of Kazakhstan, besides the Ministry of Labor and Social Protection of the Republic of Kazakhstan, is not specified in the provided search results.

In conclusion, the remote medical-social expertise pilot project is a significant step towards making services more accessible and efficient for people with special needs in Kazakhstan. By eliminating the need for office visits and direct contact between service providers and recipients, the project is reducing barriers and promoting transparency and accountability in the system.