Our Website Hit by Suspicious One-Star Reviews, Rating Drops

Our globally recognized website, known for its independent casino reviews and commitment to player safety, has recently faced an unusual surge of negative reviews on Trustpilot. Over 40 one-star reviews were received in quick succession, causing the rating to drop from 4.2 to 3.9. This sudden influx, mostly from first-time reviewers, has raised concerns about organized review manipulation.

Normally, our website receives between 6 to 19 one-star reviews per month. The recent surge is highly unusual and has drawn the attention of our Head of Complaint Resolution Center, Petronela Kontos. Many of the reviews lacked specific details about the alleged issues or players involved, suggesting a coordinated effort.

The reviews were written in English but originated from various countries, including the US, UK, Canada, Australia, Italy, and France. This international spread further indicates an organized group targeting our website. Trustpilot has identified and removed some fake reviews, but others remain live despite being flagged. This incident highlights the challenges companies face when targeted by such tactics.

The coordinated wave of suspicious one-star reviews on our website is likely caused by an organized group attempting to harm our online reputation. While the responsible party remains unclear, this incident serves as a reminder of the vulnerabilities in online review systems and the need for vigilance in protecting a company's online presence. We continue to work with Trustpilot to address this issue and maintain transparency with our users.