Operators Criticize UK Gambling Commission's Performance as Regulator
The UK Gambling Commission (UKGC) requires further improvements in order to effectively serve as a regulator, numerous operators have expressed in their feedback to the UK's Digital, Culture, Media and Sport (DCMS) in their call for input last December. Operators such as Bet365 and Flutter, amongst others, shared their concerns.
The DCMS committee requested input from various companies as part of the UK's ongoing readiness for its gambling white paper. With several delays, the government is now expected to present the paper in May.
The body overseeing gambling reforms in the UK has published some of the feedback from these respondents. The operators voiced frustration with the UKGC's operations, expressing concerns about their communication and understanding of the industry.
Comments from Flutter, Bally's
In their feedback, Flutter highlighted the UKGC's lack of engagement with operators to offer input on the feedback they provide. It claims the UKGC remains silent until it's ready to hand out fines.
Apart from that, Flutter also raised concerns over the regulator's capacity to properly address the industry. It feels the UKGC has undervalued the intricacy of the technology used by operators for their services and suggested the inclusion of industry insiders' expertise.
Bally's Corp also aligned with Flutter's views. It said the commission fails to consider emerging technologies that adhere to present regulations when implementing new policies.
Furthermore, Entain also advocated for the UKGC to display a more cooperative stance with operators, as it has given feedback that seldom finds its way into final policy.
Discussion on Affordability Checks
With the potential for gambling reform in the UK, affordability checks have become a heated subject. While there haven't been any comprehensive studies on their effectiveness, some operators, specifically Bet365, have made changes in expectation of mandatory spending controls. However, it's challenging to implement policy without clear guidance.
Entain cited a study revealing that around a third of gamblers would relocate to offshore gaming platforms if the UK implemented mandatory affordability checks. Flutter and Entain, who have been proactive in implementing voluntary responsible gambling measures, call for fully tested procedures before any policy changes.
The gambling white paper has been in the works for almost three years and was initially scheduled to be presented in September of last year. However, numerous government mishaps and unforeseen hindrances have caused delays.
The DCMS, which has seen three different heads in under two years, has recently indicated that the white paper may be ready by the end of this month. However, with the department just now reviewing responses from operators, it appears unlikely.
