Interview with Nate MacLeitch, CEO and Founder of QuickBlox, Discussing AI Priorities and Worries in the CPaaS Sector

QuickBlox, a communications services provider, is aiming to help professionals spend more time with customers and patients, rather than dealing with tech headaches. The company offers advanced messaging, video, smart AI assistants, and white-label teleconsultation solutions.

In a survey conducted by QuickBlox, 72.8% of technology, healthcare, and financial institutions identified ease of use and integration as the most important factor for AI tools in 2025. However, several concerns have been raised by businesses when implementing AI tools.

Data privacy and security were identified as a concern by 50% of the surveyed institutions. QuickBlox is addressing these concerns by offering HIPAA-compliant services and partnering with OpenAI to improve their AI chat assistants and automated forms.

Limited internal expertise to manage AI was the third largest concern, with 47.8% of respondents worried they will not have the skills needed to ensure seamless integration and proper governance. QuickBlox's AI assistants can automate data collection, provide administrative support, quick answer responses, and personalized customer experiences, potentially alleviating this concern.

Resistance to change within teams is a significant concern for businesses when implementing AI tools, with 60.3% of respondents expressing this worry. QuickBlox's solutions are designed to be user-friendly, aiming to minimize resistance and facilitate smooth adoption.

Customer support and training were a concern for 26.5% of the institutions. QuickBlox offers comprehensive support and training resources to help businesses get the most out of their services.

Compatibility with existing systems was a concern for 35.3% of the institutions. QuickBlox's offerings include prebuilt, customizable software development kits (SDKs) and application programming interfaces (APIs) to help developers integrate their platform's communication features into their own applications, ensuring compatibility with existing systems.

Cost-effectiveness was a priority for 47.1% of the institutions. QuickBlox's solutions are designed to be cost-effective, offering businesses a scalable and flexible solution to their communication needs.

In March 2023, QuickBlox released a free, open-source "lite" version of Q-Consultation, their white-labeled video calling solution, to make remote communication tools more widely accessible. This move demonstrates QuickBlox's commitment to making advanced communication solutions accessible to businesses of all sizes.

QuickBlox was founded in 2014 by Nate MacLeitch, who invested in developers building SDKs and APIs for chat messaging integration. The creation of QuickBlox came about in response to the mainstream adoption of smartphones and mobile internet in the early 2010s. Today, QuickBlox offers solutions for marketplaces, financial institutions, education, and social networks.

While no specific information about AI priorities for 2025 was provided in the given text, it is clear that QuickBlox is focused on addressing the concerns of businesses and providing solutions that prioritize ease of use, integration, and cost-effectiveness. A proven track record in an industry was a concern for 14.7% of the institutions, but QuickBlox's extensive experience in the communications sector may help alleviate this concern. Customization options were a concern for 27.2% of the institutions, and QuickBlox's customizable SDKs and APIs aim to provide businesses with the flexibility they need.

QuickBlox's offerings, including their AI-powered chat assistants and Q-Consultation, are designed to help businesses communicate better, spend more time with customers and patients, and focus on what matters most: delivering exceptional service.

Interview with Nate MacLeitch, CEO and Founder of QuickBlox, Discussing AI Priorities and Worries in the CPaaS Sector