Guiding On-Site Personnel in Assisting Individuals Facing Interruptions with Prescription Controlled Substances: A Condensed Guide

In times of disruption to access to subsidized medications for controlled substances like opioids, benzodiazepines, stimulants, or medications for opioid addiction treatment, organizations and institutions play a crucial role in offering timely and compassionate assistance. These entities typically include healthcare providers, regional health authorities, specialized medical clinics, addiction treatment centers, governmental health departments responsible for managing pharmaceutical subsidies and access programs, and more.

The primary goal of on-site support personnel is to help patients feel safe and affirm that they are not in trouble. These individuals, which may include community health workers, peer specialists, clinical staff, and public or behavioral health staff, offer reassurance, compassionate care, and actively listen to patients' concerns.

When a disruption occurs, patients may be at risk for overdose, withdrawal symptoms, mental health crises, and return of uncontrolled pain. To mitigate these risks, support personnel equip patients with risk mitigation tools such as overdose prevention kits, naloxone, and drug checking materials when available. They also connect patients to essential services such as food, transportation, clothing, housing, or other resources as needed.

In addition, support personnel work with response coordinators and other response partners to determine the best methods for following up with patients. They assist patients in contacting their primary care provider, insurance companies, and scheduling appointments. If necessary, they facilitate emergency referrals to emergency departments or other emergency medical services.

On-site support personnel are also prepared to assist patients during and after a disruption, either at the clinic site or in the surrounding area. They help patients connect with nearby clinics, telehealth services, or treatment providers for immediate care.

It is essential for support personnel to maintain their well-being during these challenging times. They are encouraged to participate in debriefs with team members to reflect on what went well, what was challenging, and how to improve future responses. They are also advised to utilize support networks, engage in self-care, and seek assistance or step back if situations feel overwhelming or triggering.

For additional resources on overdose prevention, mental health and crisis support, self-care tips for support personnel, guidance on stigma and trauma-informed care, printable patient handouts from state health agencies, and ASTHO tools on overdose prevention and preparedness, visit linktr.ee/opioidpreparedness.

Lastly, on-site support personnel offer trauma-informed care to support the emotional well-being of patients during disruptions. This approach recognizes the impact of trauma and aims to create a safe, healing environment for patients. By providing this care, on-site support personnel play a vital role in helping patients navigate through difficult times and work towards recovery.

Guiding On-Site Personnel in Assisting Individuals Facing Interruptions with Prescription Controlled Substances: A Condensed Guide