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Guests at MGM Resorts experienced delayed check-ins due to a Las Vegas computing malfunction.

Visitors to various MGM Resorts hotels in Las Vegas experienced lengthy queues on Tuesday, with check-ins taking up to four hours.

New York-New York Hotel & Casino, pictured above. It was one of the MGM properties that saw delayed...
New York-New York Hotel & Casino, pictured above. It was one of the MGM properties that saw delayed check-ins.

Guests at MGM Resorts experienced delayed check-ins due to a Las Vegas computing malfunction.

Guests at several Las Vegas MGM Resorts International hotels faced delays of up to four hours to check into rooms on Tuesday afternoon.

Due to a computer glitch, the issue was observed at New York-New York Hotel & Casino, Excalibur Hotel & Casino, and the Luxor Hotel & Casino, as reported by Las Vegas TV station KLAS.

Attempting to use self-service options proved futile. Computers at the hotel-casinos on the Las Vegas Strip were experiencing issues during the same time frame.

Waits Ranged from 3-4 Hours

Individuals trying to register at the front desk at New York-New York had to endure waits between three to four hours before receiving their room key, their ID, and credit card.

One visitor, Tim Grant from Texas, managed to reach only halfway to the registration area while standing in line for hours.

"I started down there," Grant said, pointing a few yards away from where he was standing when speaking with a KLAS reporter.

Despite the wait, Grant found the staff helpful, appreciating their understanding customer service and providing bottled water and vouchers to those in line.

"Nobody wants to wait in line, but everyone is doing their best," he said.

Kevin Conaway, a Michigan resident, was also waiting in line at the Excalibur Hotel. He acknowledged that the customer service could have been better at Excalibur.

"Someone said it'll take four hours," Conaway stated. "If there's nothing IT can do to help, I understand. But they need to be walking around explaining what's going on."

Relatives Opted for Pool Time

Conaway's relatives, meanwhile, showed little patience for the lines. Instead, they chose to enjoy a swim at the pool.

"I'll enjoy the line while they're at the pool," Conaway chuckled.

At the Luxor Hotel, the wait time was around an hour.

"There was some kind of computer issue," an anonymous guest disclosed to KLAS.

By nightfall, the lines had returned to their normal length, according to KLAS.

An MGM representative told KLAS that "the front desk systems were down briefly" on Tuesday at some of their Las Vegas properties, but they didn't elaborate on the cause for the longer lines. [KLAS, KTNV]

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