Funding Acquired: $2.6 Million in Pre-Seed Capital for a Platform Enhancing Post-Purchase Experiences

Mahalo, a groundbreaking platform designed to modernize customer support for small and midsize manufacturers of consumer and industrial products, has successfully secured $2.6 million in pre-seed funding. The funding round was led by Motivate Venture Capital, with Diagram and Bridge Venture Fund also participating.

The innovative platform, which is the first of its kind in the post-purchase experience (PPX) industry, harnesses the power of generative AI to troubleshoot and answer product-related questions. This cutting-edge technology is particularly useful in the area of warranty processing and fulfillment.

Robert Lowe, co-founder and CEO of Mahalo, has been immersed in the world of entrepreneurship and AI for nearly 20 years. Prior to founding Mahalo, Lowe co-founded Wellspring Worldwide and PittPatt. Lowe's extensive experience in the field is evident in the highly effective solution that Mahalo provides for an industry in need of generative AI.

Frederic Latreille, General Partner at Diagram, shared his enthusiasm for the Mahalo team's work, stating that they have created a highly effective solution for an industry in need of modernization.

Mahalo empowers product buyers by providing a platform where they can register their products, troubleshoot issues, submit and resolve product claims, and even make follow-on purchases. By doing so, Mahalo builds a trusted and transparent relationship with manufacturers, helping small and midsize manufacturers become more competitive on a global scale.

The platform is the first end-to-end PPX platform, tackling product troubleshooting, warranty claims, registration, usage questions, and follow-on purchases. Mahalo's goal is to make North American manufacturing firms more competitive on a global scale.

With the successful funding round, Mahalo is poised to revolutionize the post-purchase experience for small and midsize manufacturers, ultimately making their products more accessible and reliable for end customers.

Funding Acquired: $2.6 Million in Pre-Seed Capital for a Platform Enhancing Post-Purchase Experiences