Fake One-Star Ratings Flood Trusted Casino Review Website on Trustpilot
A well-known casino review website has faced an unusual surge of fake one-star ratings on Trustpilot. Over 40 negative reviews appeared in a short span, slashing its score from 4.2 to 3.9. The sudden wave has raised concerns about coordinated manipulation. The website, launched in 2016, is recognised globally for independent casino reviews and player safety. Its Trustpilot rating had climbed steadily from 3.5 in early 2025 to 4.2 by February 2026, outperforming competitors like AskGamblers (3.8) and CasinoGuru (4.0). Normally, it receives between 6 to 19 one-star reviews per month, making this spike highly irregular.
Most of the negative feedback came from first-time Trustpilot users. The reviews, written in English, originated from multiple countries, including the US, UK, Canada, Australia, Italy, and France. Many vaguely mentioned disappointment with 'highly rated casinos' but failed to name specific sites. Internal checks found no record of the alleged players referenced in the complaints. Trustpilot removed some fake reviews after being alerted but left others live. Petronela Kontos, Head of Complaint Resolution at the website, addressed the situation, highlighting the unusual nature of the attack.
The sudden influx of suspicious reviews has lowered the platform's Trustpilot score. While some fake ratings were taken down, others remain visible despite reports. The company continues to monitor the situation and investigate the source of the coordinated campaign.
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