Experiencing issues with your AfterShokz wireless headphones connecting? Here's some troubleshooting advice.
In this article, we'll guide you through some common issues you might encounter with your AfterShokz headphones and provide solutions to help you get back to enjoying your music.
Bluetooth Connectivity Problems
If your AfterShokz headphones keep disconnecting, it could be due to interference from other Bluetooth devices in the area. Check to see if other Bluetooth devices are connected to your phone, as multiple connections can sometimes compete, causing dropouts. To minimise connectivity issues, keep your devices within close range.
Battery Issues
If your AfterShokz headphones aren't turning on, the first step is to check the battery status. If the headphones still don't turn on after charging, check if the charging cable is functioning properly.
Software Compatibility
Software compatibility issues can be resolved by updating phone software or AfterShokz firmware. Regular updates for both your phone and AfterShokz headphones will significantly reduce connection issues. Ensure that you are using the latest software for optimum performance.
Previous Connections
Previous connections can cause AfterShokz headphones to connect to another device instead of your phone. If your AfterShokz headphones appear on the list but are not connecting, you may need to forget the device by selecting "Forget This Device" in the Bluetooth settings.
Troubleshooting Steps
Troubleshooting steps for connecting AfterShokz headphones include restarting both devices, charging the devices, entering pairing mode, accessing Bluetooth settings on the phone, and forgetting and re-pairing the device if necessary.
Additional Tips
- Manage connections wisely by disconnecting from unused devices to avoid confusion.
- If you experience interference from other devices, consider turning them off to evaluate if the problem persists.
- AfterShokz headphones utilize bone conduction technology, allowing sound to travel through cheekbones directly to the inner ear.
- AfterShokz headphones are designed for enhanced situational awareness, making them an excellent choice for outdoor activities.
Factory Reset and Customer Support
If you have tried all troubleshooting methods and your AfterShokz headphones still won't connect, it may be time to seek professional help by contacting AfterShokz customer support or visiting an authorized service center. To reset your AfterShokz headphones, press and hold the volume up and volume down buttons simultaneously for about 5-7 seconds until you hear the voice prompt stating, "Resetting."
We hope this guide helps you resolve any connectivity issues with your AfterShokz headphones. Happy listening!
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