Disruptions to O2 services due to theft and property damage incidents

Mobile users under O2's telecommunications network experienced service disruptions for voice, text, and data earlier in the week due to an unspecified incident.

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2025 September 13 . 3:52 PM

1 min read

Disruption in O2 services due to damage and theft

Disruptions to O2 services due to theft and property damage incidents

In a blog post, O2 revealed that an incident occurred at their East London facility, which they described as a well-organized theft. This incident targeted their operations site and affected voice, text, and data services for some customers in East and North London, Sussex, and Kent.

The company has the full support of the police in investigating this incident. The police are also investigating similar incidents that have affected multiple telecommunications companies' operations sites.

This latest incident is not the first of its kind in the UK. In 2007, an "Ocean's Eleven-style" heist occurred on Verizon Business's North London facility, and a break-in at Cable&Wireless's Watford site took the Financial Times' website offline, although the exact year is not specified. Previous data centre theft incidents have been reported to involve organized crime.

Earlier this year, a theft at Vodafone's Basingstoke data centre disrupted services for thousands of customers. The company that suffered a data center theft in 2007 which disrupted the Financial Times online service is not explicitly named in the provided search results.

Despite the disruption, O2 managed to restore services affected by the East London facility incident within the day. The company has the full support of the police in their investigation, and they are working diligently to ensure the integrity and security of their operations.

As the investigation continues, it is clear that data centre thefts and vandalism incidents have become a concerning trend in the UK. The O2 incident is the latest in a series of such incidents, highlighting the need for increased security measures and cooperation between telecommunications companies and law enforcement agencies.