British Gas claims that a £375 bill payment was missed, yet Sally asserts she hasn't made the payment - now her credit score is decreased. Sally Resolves the Issue

In Ringwood, Hants, a customer has finally found resolution after a long-standing dispute with British Gas over a missed payment of £375. The reader, who had set up a standing order for the payment, an arrangement that British Gas does not accept, found their credit file marker for the missed payment still showing a black mark despite it being supposed to be removed within 48 hours.

British Gas apologised for not resolving the issue sooner and for the delay in updating the reader's credit record. The energy company eventually located the payment after intervention and credited it to the reader's account. As a goodwill gesture, British Gas also paid off the £414.81 balance on the reader's account.

However, the reader's woes did not end there. They have been chased by debt collection agency BW Legal and have received threats of legal action. This is due to the delay in resolving the issue, which has significantly affected the reader's credit score, dropping it significantly and affecting a loan application for a new van.

The reader has complained to British Gas's complaints department but has not received a resolution. In an unfortunate turn of events, a phone call from British Gas's complaints department today asked the reader for proof of payment, which the reader has already sent four times. The company that received the payment confirmation is not specified in the provided search results.

For readers facing similar issues, Sally Hamilton at Sally Sorts It, Money Mail, Northcliffe House, 2 Derry Street, London W8 5TT or email [email protected] can provide assistance in resolving complaints. However, it is important to note that readers should not send original documents as the Daily Mail cannot take responsibility for them.

It is also worth noting that thousands of Britons are being targeted by fraudsters impersonating the Financial Conduct Authority. The Financial Conduct Authority would never ask for bank PINs, passwords, or to transfer money. Always be vigilant and ensure you are dealing with the official bodies when handling sensitive information.

British Gas claims that a £375 bill payment was missed, yet Sally asserts she hasn't made the payment - now her credit score is decreased. Sally Resolves the Issue