Bitstamp Faces Wallet Issues: Potentially Due to Hacking Incident

Bitcoin exchange site, Bitstamp, renowned globally and active since preceding the Bitcoin boom, encounters payment issues for the first time - As publicly disclosed in an email to its users, several accounts show balances mysteriously in [...]

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2025 September 15 . 3:24 AM

2 min read

Bitstamp Encountering Wallet Issues - Potential Breach of Security through Hacking

Bitstamp Faces Wallet Issues: Potentially Due to Hacking Incident

Bitstamp, one of the world's leading Bitcoin exchange sites, is currently facing issues with its hot wallets. The exchange made this announcement on March 1, 2023, without providing details about the cause of the problem.

In an email sent to customers, Bitstamp requested that they stop sending bitcoins to their previous deposit addresses and wait for new ones. The exchange assured users that the bitcoins already deposited with Bitstamp, which are stored in a cold wallet, are not affected by this issue.

However, the email did not mention any impact on bitcoins already withdrawn from accounts. Bitstamp has also not made any official statement regarding the potential reasons for the hot wallet issues.

The transaction processing server at Bitstamp has detected problems with the hot wallet and has stopped processing withdrawals. This has sparked concerns among users, with some claiming it to be suspicious, especially in light of the Bitcoin surge in value and the previous Mt. Gox incident.

Some users on Twitter have reported withdrawal problems with Bitstamp for several weeks, and others claim to have not received replies to support inquiries for over a week. Bitstamp has not yet provided an estimated time for resolution of the issue.

Despite the current challenges, it's important to note that Bitstamp has been in operation since before the Bitcoin boom. The exchange has built a reputation for reliability and security over the years.

In an attempt to alleviate some of the concerns, Bitstamp mentioned a 177% up to 5BTC bonus and 77 free spins at 7Bit Casino in their recent message to customers. However, this offer is not directly related to the hot wallet issue.

Customers are advised to immediately stop sending bitcoin deposits to their Bitstamp account due to potential loss of private keys. Any new deposits made to the old addresses will not be honored by Bitstamp's system.

As the situation unfolds, users are encouraged to stay updated through official channels to ensure their assets are secure. Bitstamp has not yet made a formal statement regarding the cause of the hot wallet issues or an estimated time for resolution.