Banks connect customers to financial assistance through SpringFour's mediation

Fintech companies guide individuals in financial distress towards charitable and government organizations, aiding them in their journey towards financial recovery.

, and Administrator

2025 September 13 . 4:48 AM

1 min read

Banks make use of SpringFour to facilitate customer connections to financial assistance programs

Banks connect customers to financial assistance through SpringFour's mediation

SpringFour, a fintech organisation based in Chicago, offers call center and digital tools designed to help financial institutions increase customer engagement, repayment performance, and build trust with borrowers. The tool, which can be accessed in over 665 cities across the country, is aimed at helping people in financial distress.

According to Gorey, over 60% of Americans struggle to pay their bills. SpringFour's services are categorised into employment, health insurance, and financial services, among others. The tool provides a list of reputable nonprofit and government assistance programmes in over 30 categories, making it easy for individuals to seek help privately.

Last year, SpringFour delivered 4.4 million financial health resources to households in need. The most requested categories as of August included food savings, heating and utility costs, employment services, rental resources, and financial counseling. The organisation currently has over 23,000 curated financial health resources and 17 financial health guides. SpringFour is on track to deliver more than 5 million financial health resources this year.

SpringFour works with several banks, including Bank of Montreal, Capital One, KeyBank, and M&T Bank. Banks pay to use SpringFour's technology and have access to unlimited referrals. The organisation is also working with its bank partners to destigmatize the need for assistance and change the dynamic, making it acceptable to seek help when needed.

The digital self-serve portal can be searched by zip code and categories, making it easy for individuals to find the resources they need. SpringFour aims to help people regain their financial footing and offers a tool that could be a lifeline for many struggling Americans.