Adv: Enhancing the means of communication between landlords and their residents

In the fast-paced digital world, organizations across industries are swiftly adapting to meet changing customer engagement demands. A recent research report, the third joint effort by the Disruptive Innovators Network and Campbell Tickell, sheds light on this transformation within the housing sector.

This groundbreaking report, supported by the National Housing Federation, explores innovations within the social housing sector and draws on external and international perspectives. The focus is on improving housing providers' engagement with tenants and residents, and the findings may challenge some assumptions but always with the aim of keeping tenant and resident needs at the forefront of housing operations.

The report, available in full online, delves into the potential of technology for housing providers to engage residents in new ways. Advances in Artificial Intelligence (AI) are playing a crucial role in this transformation. AI is being used in various sectors, from education for personalized learning experiences, retail for real-time shopping assistants, to healthcare for early diagnosis of chronic conditions. Now, it's supporting organizations, including housing providers, to innovate like never before.

Housing providers can learn from and leverage cutting-edge technologies, such as early detection of financial issues for residents and real-time customer service recommendations. The report contains inspiring and practical stories and insights that offer a fresh perspective on how to understand and engage with tenants and residents in better ways.

Salesforce, a global leader in customer relationship management, is a supporter of this timely research paper. The company provides insights into how housing providers can act and innovate to engage residents in new ways.

For those interested in discussing the issues raised in the report, the contact emails are Ian Wright, Catherine Little, and Jon Slade. It's important to note that the views quoted in the report may not necessarily represent those of the Disruptive Innovators Network or Campbell Tickell.

As technology continues to reshape our world, it's clear that it's essential for organizations, including housing providers, to deliver effectively in the face of pressure from various sources. This research report serves as a valuable resource for housing providers seeking to adapt and thrive in the digital age.