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A limited number of insurance companies have fully digitized their end-to-end operation processes

Majority of the top 200 global insurers have not fully digitalized their value chains, reports a study by ACORD, the industry's standard-setting organization.

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2025 September 8 . 5:44 AM

1 min read

A mere 25% of insurance companies have fully transitioned their operations to a digital framework

A limited number of insurance companies have fully digitized their end-to-end operation processes

In a recent study conducted by ACORD, a global insurance industry standards-setting body, it has been revealed that only a quarter of the 200 largest worldwide insurers have fully digitalized their value chain.

The study, which was carried out within the global insurance industry, does not disclose the methodology used to evaluate the digitalization status of these insurers. It also does not provide information about the digitalization status of smaller insurers, the specific names of the 150 largest insurance companies worldwide that have not fully digitized, or the reasons for the low digitalization rate among the largest insurers.

Moreover, the study does not mention the timeframe within which the digitalization status of these insurers was assessed, nor does it reveal the geographical distribution of these insurers. Additionally, it does not specify the number of insurers that have partially digitalized their value chain.

Despite these gaps in information, the significant finding of the study is that only a quarter of these insurers have fully digitalized their value chain. This suggests that the insurance industry as a whole may be lagging behind in adopting digital technologies, which could have implications for efficiency, customer experience, and competitiveness.

As the insurance industry continues to evolve, it will be interesting to see how the digitalization landscape changes in the coming years. Future studies may provide more insights into the reasons for the slow adoption of digital technologies among the largest insurers and the strategies that successful digital insurers are employing to stay ahead of the curve.