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As the initial excitement wore off, so did the complaints against UltimatePoker.com

A glitch at UltimatePoker.com, Stations Casinos' first legal online poker site in Nevada, sparked outrage among early players.

SymClub
Apr 8, 2024
2 min read
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As the initial excitement wore off, so did the complaints against UltimatePoker.com

You know how it goes: first you're the hero, then you're the villain. Welcome to Real Life 101, UltimatePoker.com. They are currently in the second phase of launching the first legal online poker site in Nevada.

After just over a week and hundreds of thousands of hands being played among the general public and as many as 80 tables at once, the critics are starting to come in and they have a lot to say.

Outdated Software

Complaints are everywhere, but range from software, website interface, speed, and even game authentication issues. Owners of UltimatePoker's brick-and-mortar Stations casino say they are aware of the issues and are working to resolve them, but at the same time they are not concerned.

"What's really important to us is taking advantage of the first-mover advantage," said Joe Versaci, chief marketing officer at website developer Ultimate Gaming. "We thought we should prioritize the most popular games with the lowest supply. This allowed us to successfully complete the field trial with very few obstacles holding us back." Allow us to translate: "We wanted to beat all the other first attempts to come online company, so “we didn’t bother beta testing with a mediocre product. "

question

Problems that quickly emerged included a lack of readily available hand histories (usually easy to find on any upscale online poker site); no Omaha or 7-Card Stud cash games; and the inability to shrink the table when playing multiple games at the same time. Improve visibility. Players also do not have access to the ability to disable map animations.

All of these issues (and undoubtedly more) will be considered by the Nevada Gaming Control Board at the first public hearing following Ultimate’s initial 30-day trial period. Hopefully this won't spark an angry mob; after all, poker players take these things very seriously.

Final Answer

Versaci said Ultimate is already working on about 400 details that the site wants to correct, "like new tournament features, a new user interface, and some really cool and unique hand-drawn avatars, all in the works."

One big mistake was requiring Mac users to buy a $200 software program to run Windows. Ultimate has offered to refund players if their commission output reaches this standard.

Versaci says Verizon Mobile has a critical startup bug that prevents users from verifying the service via text message, and that the bug is still being fixed and is close to being resolved. “Once we do that, we will have 99 percent of the mobile phone users in the Nevada and Las Vegas markets,” he noted.

Hopefully this isn't the 99% of people who are upset about software issues.

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Source: www.casino.org

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