A whale-sized outburst leaves a mark at a prominent casino on the Las Vegas Strip.
A recent outburst by an irate high-roller has left a major casino on the Las Vegas Strip facing a public relations crisis and potentially reconsidering the perks they offer to their VIPs.
The full story was originally shared by the Vital Vegas blogger, Scott Roeben.
In brief, the big spender, who, according to Roeben's anonymous sources, is an Australian tourist named Ben Ralph, was out partying at Encore Beach Club on Saturday, August 5th with his usual substantial bankroll and typical sense of entitlement.
As the day turned into night, he decided to move on to Wynn's XS Nightclub. Unfortunately, XS wasn't opening for another hour. Ralph, who was used to having his every wish granted following a casual wave of a couple of Benjamins, demanded that the club open early for him.
Unfortunately for Ralph, this was not possible, a fact that was relayed to him by club manager Niko Samarxhiu. This didn't sit well with Ralph.
During the subsequent argument, Ralph allegedly threatened both Samarxhiu and his family, earning him a lifelong ban from Wynn, as well as a visit from the Las Vegas police.
Rather than heading back to his hotel, Ralph crossed the Strip and took his business to Zouk, the nightclub at Wynn's competitor, Resorts World. (Wynn Resorts and Resorts World are not friendly competitors. In 2018, three years before Resorts World opened, Wynn sued it for copying its trademarked exterior design.)
At Resorts World, Ralph spent over $200K on drinks and table packages. As part of one of these packages, guests can display messages on the massive video screen that is basically the side of Resorts World. Ralph's first message was "BEN'S HOUSE," a petty remark that only employees at the Wynn were aware of at the time.
However, Ralph's second message was far from acceptable. Despite this, Resorts World ran it anyway, showing that their message-vetting process appears to be either non-existent or severely lacking. It read "FOOD STAMPS FOR NIKO."
While most Las Vegas nightclub antics manage to fly under the radar, Ralph's did not. Once a picture of the offensive second message appeared on social media, the damage was done for good. Roeben's tweets about the incident have already generated over 1.5 million impressions.
It's too late for Resorts World to simply change their policies or publicly apologize. At this point, heads are expected to roll.
As for Ralph, reports suggest that he may now be partying at the Holiday Inn bar. He is also allegedly banned from Zouk and potentially from other Tao Group hotspots like Omnia and Hakkasan.
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Source: www.casino.org
